2018 Hawaii Access to Justice Conference: Fighting for Access to Justice for All

Written by: Kara Doles

Kara Doles is Legal Aid Society of Hawaii’s Technology Project Coordinator, and has been working with the Microsoft, LSC and Pro Bono Net teams on the Simplifying Legal Help portal pilot in Hawaii. Hawaii was selected as a pilot project because of their demonstrated track record in establishing new and collaborative resources for meeting civil legal needs; their embrace of technology’s potential to expand access to legal assistance; and their vision of partnering with allied non-legal networks such as social services, public libraries, and health care institutions to help people identify and resolve their legal issues and related social needs. Learn more about why Hawaii was selected in our previous post.

Prior to her work on the portal project in Hawaii, Kara served as an AmeriCorps Advocate with the Legal Aid Society of Hawaii’s Intake Unit and Center for Equal Justice after earning a Bachelor of Arts degree in French language and Philosophy (law and ethics focus) from the University of Hawaii at Manoa. In this piece she discusses her experience at the Hawaii Access to Justice Conference in 2018.

Conference attendees comprised of lawyers, non-attorney advocates, judges, court staff, government officials, social service providers, and community members came together to be invigorated and inspired by the 2018 Hawaii Access to Justice Conference, “Fighting for Access to Justice for All,” held on June 29 at the William S. Richardson School of Law. Sponsored annually by the Hawaii Access to Justice Commission, this conference offered a unique forum of engagement around initiatives and programs that aim to expand access to the civil justice system.

IMG_5952

The Hawaii Access to Justice Commission was established in 2008 by the Supreme Court of the State of Hawaii in response to the findings of representatives from several legal organizations concerning the unmet legal needs of Hawaii’s low and moderate-income residents. Among other notable conclusions, it was determined that significant barriers to obtaining legal assistance in Hawaii, in addition to an inability to afford an attorney, include language and cultural barriers, lack of knowledge of one’s legal rights, lack of knowledge of available legal services, and difficulty in accessing legal services programs.

Friday’s conference atmosphere buzzed with eager and hopeful change agents who devote their life’s work to “making music with what is left.” This analogy was brought to life by Rachael Wong of the Department of Human Services in her session, “Collaborations and Innovation for Equal Justice” during which she emphasized two ways to reach more people and extend scope: 1) Partnerships with new allies; and 2) Use of Technology. Amidst a group of people who collectively want to make progress in this area, there always remains the question of “Where do we go from here?” Rachael suggests connecting and collaborating with new partners such as libraries, folks in the health care industry, and navigators in the community. Additionally, she stressed the importance of leveraging resources and getting more impact for existing resources through the use of technology and creation of online options.

IMG_5958

The one day conference covered topics including Worker’s Rights for the Low-Income Employee, Sexual Harassment and Access to Justice, Access to Justice for Immigrants, Technology in Mediation, Expanding Civil Access to Justice in Prisons and Jails, and Ensuring Access to Justice with the Revival of the Hawaiian Language. Attendees were also very excited to learn about the Legal Access Platform’s progress and future plans in the session, “Incubating Innovation in Access to Justice through Technology: The Microsoft Legal Access Platform” where panelists Nalani Fujimori Kaina, Executive Director of Legal Aid Society of Hawaii, Carly Ichiki, Lead Project Manager at Microsoft, and Suzanne Brown-McBride, Consultant with Pew Charitable Trusts discussed and clarified the platform’s objective. Session attendees were fortunate to hear three different perspectives, and discover how this project is truly a collective effort of many players working to merge the legal and technology worlds together. Participants were especially intrigued about the artificial intelligence and machine learning elements, and raised questions about cultural language nuances (“pidgin”), access for LEP persons, and the platform being a trusted source. All things considered, panelists received overwhelming positive feedback on how the advent of this tool symbolizes a remarkable milestone in educating and empowering pro se litigants across the Aloha state.

This project has been of significant and ongoing interest to the legal, social, and human services communities in Hawaii as it promises to produce a resource critical to solving multi-dimensional legal issues affecting the most vulnerable in the state. The 2018 Access to Justice Conference attendees left the day feeling more hopeful, connected, and encouraged to keep charging forward as Hawaii leads the nation in making access to justice a reality for all people to another level.

Ideation Workshops in Alaska & Hawaii

In January, two-day Ideation Workshops were held in Alaska and Hawaii, drawing on Microsoft’s Inclusive Design methodology. The goal of the workshops was to engage local community members and project stakeholders in generating ideas and insights about the real-life experience of people seeking legal help to inform the user experience design of the Legal Access Platform.

“The Inclusive Design principle is a broad-spectrum idea meant to produce products that are inherently accessible to all, people with disabilities and people without.  Microsoft believes strongly that this human-centric design results in products that benefit people universally. As such, it has been mandated as a key tenant for all product development across the company.” Carly Ichiki, Lead Project Manager for the Initiative, Microsoft

The Ideation workshops incorporated findings from user immersion studies conducted in the fall 2017 in Alaska and Hawaii. Using a toolkit developed by Microsoft, local community engagement firms in each state conducted surveys and interviews of individuals who had experienced legal needs themselves or knew people who had. The user immersion studies helped us gain a more personalized understanding of the problem space, the people we are trying to help, and the challenges they face in learning about and navigating the legal system.

Ideation Workshop Hawaii PhotosParticipants in the Ideation Workshops included local community members who had either experienced legal needs themselves, or who are frequently sought out as “navigators” for others in their community seeking legal help. Additional participants included members of the national project team, and representatives from the Alaska Court System and Justice for All project, Alaska Legal Services Corporation, United Way / 211, the Alaska public library system and the Alaska Native Tribal Health Consortium, among other groups. Organizational participants in Hawaii included the Legal Aid Society of Hawaii, Family Court on Oahu and Aloha United Way / 211.

Ideation Workshop Alaska PhotosThe first day of each workshop drew on personal stories shared by these individuals to prioritize key user needs and wants in the Legal Access Platform. During the second day, designers from Fell Swoop, a user experience design firm, assisted small groups in storyboarding examples of how people might access the Platform and engage with resources available on it to find solutions to their legal problems.

The Microsoft and Fell Swoop teams now have the exciting – and daunting! – task of synthesizing the rich and varied feedback from these workshops into a design brief, and ultimately, prototype designs that will be user-tested in Anchorage and Honolulu in the next month.

Incubating Innovation along the Pacific Rim – Part II: Hawaii

MapCarte20_PattersonSimilar to Alaska, Hawaii, with one large urban center in Honolulu, on the island of Oahu, and the rest of the population spread among the other seven islands, experiences geographic and infrastructure challenges to traditional modes of legal services delivery.  Like Alaska, the justice community in Hawaii has developed some key strengths to compensate for these challenges:

  • Hawaii has a large consortium of service providers – cutting across the legal, health and human services sectors –  that has evolved to meet the growing needs of a geographically dispersed community.
  • Beginning in 2011, the Legal Aid Society of Hawaii, Volunteer Legal Services Hawaii, the Hawaii State Bar Association, local bar associations, and the Hawaii State Judiciary have collaborated to establish self-help centers now located in every circuit court in the state. These centers are staffed by volunteer attorneys and LASH’s AmeriCorps advocates.
  • The Legal Aid Society of Hawai’i has developed over 40 online interactive pro se interviews utilizing Pro Bono Net’s LawHelp Interactive, along with a robust collection of legal rights guides and videos for LawHelp.org/HI. These resources have been integrated with Legal Aid’s service delivery, and promoted to pro se litigants through partnerships with public libraries and the Hawaii State Judiciary, Legal Aid also recently worked with its justice community partners to develop a guided triage tool for people searching for legal assistance to more easily identify resources and referrals. The service provider analysis undertaken for this project will provide an important foundation for the Portal initiative.
  • The community has innovated in other ways to meet needs across the state, including through hotlines, nonprofit mediation programs such as the Mediation Center for the Pacific (one of the first established in the country) and pop-up legal clinics in the more remote areas.  In 2017, the National Center for Access to Justice ranked Hawaii as among the top three states in the country with practices aimed at making access to justice a reality for all people, and Hawaii was ranked first in the country for providing support to litigants with Limited English Proficiency.

With these attributes and its strong grounding in local community needs, it’s easy to see why the Aloha state’s justice community earned this recognition and is such fertile ground for this pilot initiative.

Because of this demonstrated spirit of innovation, out-of-the-box thinking, and robust networks of providers, each offers a unique ideal environment to pilot the concept of the portal project.

We recently conducted kickoff meetings in both states to connect with local stakeholders and providers.   It was an excellent opportunity to discuss many of the unique challenges and needs faced by these states, again reaffirming that we have the right partners on board to pilot the Legal Assist project.